Medusa

Within Pakistan:

Valam is offering Cash on Delivery services all over Pakistan.

Our Shipping Charges are Rs.200, and Delivery Time within Pakistan is 2 to 4 working days after shipment.

International Orders:

International shipping rates are based on the weight of the parcel. To view these rates, please contact us for more details.

WHAT IS THE PROCESS FOR CASH ON DELIVERY (COD) PURCHASE?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

ARE THERE ANY HIDDEN CHARGES?

There are absolutely NO hidden charges. You pay only the amount that you see in your order summary.

Contact Information:

• Email: valam.care@gmail.com
• Phone: +923320761761

At Valam, we guarantee the authenticity of all our branded perfumes. Due to the nature of these products, we are unable to offer refunds once an order is shipped.

However, we understand that situations may arise during delivery. We will happily replace your order if:

• The parcel arrives broken or damaged.
• The products inside are damaged or leaking.

To request a replacement:

• Contact our Customer Service team within 48 hours of receiving your damaged order. You can reach us by email at valam.care@gmail.com or by phone at +92 320 761761.
• Please provide clear photos as proof of the damage to the packaging and/or products.
• Upon verification, we will arrange for a free replacement of your order.

Please note:

• We cannot replace products due to a change of mind or incorrect selection.
• This policy applies only to damaged goods received upon delivery.

We appreciate your understanding. If you have any questions regarding this policy, please don't hesitate to contact us.