At Valam, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.
1. Information We Collect
1.1 Information You Provide
When you place an order, contact us or interact with our website, we may collect information such as:
- Your name
- Phone number
- Email address
- Delivery and billing address
- Order and purchase details
- Information you provide when contacting our customer support team
For Cash on Delivery orders, we may use your phone number to confirm your order and communicate with you regarding delivery.
1.2 Payment Information
Depending on the payment method you choose, payment-related information may be processed through the relevant payment or banking service provider.
Valam does not intend to store complete card or payment credentials on its own systems.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Confirm Cash on Delivery orders
- Arrange delivery of your purchases
- Communicate with you about your order
- Respond to your questions and provide customer support
- Process payments where applicable
- Improve our website, products and customer experience
- Understand website usage and customer interactions
- Send marketing communications about Valam products, offers and updates where permitted
You may opt out of marketing communications at any time.
3. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate our business and fulfil your order. These may include:
- Shopify, which powers our ecommerce website and related services
- Courier and delivery partners
- Payment or banking service providers, where applicable
- Website, analytics and marketing service providers that support our business operations
We only share information that is reasonably necessary for the relevant service or business purpose.
Shopify's merchant privacy guidance recognises that customer data may be processed through the Shopify platform and service providers supporting website, payment, analytics and other ecommerce functions.
4. How We Protect Your Information
We take reasonable administrative, technical and organisational measures to help protect your personal information from unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website or data practices.
6. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle personal information, please contact us:
Email: valam.care@gmail.com
Phone: +92 320 761761