At Valam, we take great care in packing and dispatching every order. Due to the nature of fragrance products, we do not accept refunds or exchanges for change of mind, incorrect product selection or personal preference.
Refunds or exchanges are only considered if your order is affected during transit.
This includes:
- A parcel arriving visibly damaged or broken
- A perfume bottle being damaged or leaking due to transit
Transit Damage Claims
To make a claim, you must record a continuous, unedited video while opening your parcel.
The video must clearly show:
- The sealed parcel before opening
- The opening of the package
- The condition of the product and packaging upon opening
Claims without a clear unboxing video may not be eligible for a refund or exchange.
Please contact our Customer Service team within 48 hours of receiving your order at:
Email: valam.care@gmail.com
Phone: +92 320 761761
Please share the complete unboxing video along with clear photos of the damaged product or packaging, where required.
Once the claim has been reviewed and the damage is verified as transit-related, Valam may offer a replacement or refund, at its discretion, depending on the nature of the issue.
Please Note
- We do not accept returns due to change of mind.
- We do not accept exchanges due to incorrect product selection.
- We do not accept claims based on personal fragrance preference or dislike of a scent.
- Products that have been opened or used are not eligible for return or exchange, except where a verified transit-related issue is established.
- Refunds or exchanges are only applicable to products affected during transit.
We appreciate your understanding and encourage you to record your unboxing to help us resolve any transit-related issue quickly and fairly.