Welcome to Valam.
These Terms & Conditions govern your use of the Valam website and your purchase of our products. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. Using Our Website
By using the Valam website, you confirm that the information you provide is accurate and complete.
Valam reserves the right to update, modify or change these Terms & Conditions at any time. Any changes will be posted on this page and will apply from the date of publication.
2. Products and Product Information
We make every effort to ensure that product descriptions, images and information displayed on our website are accurate.
However, slight variations in colour, packaging or appearance may occur due to screen settings, manufacturing variations or product presentation.
Fragrance perception is personal and may vary from person to person. Disliking a fragrance or a change in personal preference does not qualify for a refund or exchange.
3. Pricing and Payment
All prices on the Valam website are listed in Pakistani Rupees (PKR).
We may offer different payment options, including:
- Cash on Delivery
- Bank Transfer
- Other payment methods made available on our website
A 3% discount is available on eligible bank transfer orders, as communicated by Valam.
For Express Delivery, 100% advance payment is required.
Valam reserves the right to correct pricing or product information errors where applicable.
4. Orders and Order Confirmation
Once you place an order, you may receive a confirmation from Valam.
For Cash on Delivery orders, our team may contact you to confirm your order before dispatch.
Valam reserves the right to cancel or decline an order where necessary, including in cases of inaccurate information, suspected fraudulent activity, product unavailability or other operational reasons.
5. Shipping and Delivery
Delivery timelines and shipping charges are explained in our Shipping Policy.
Valam makes reasonable efforts to ensure orders are delivered within the estimated delivery timeframe. However, delivery may be affected by courier delays, weather, public holidays or circumstances beyond our reasonable control.
Valam is not responsible for delays caused by third-party courier services or events beyond our control.
6. Refunds and Exchanges
Due to the nature of fragrance products, we do not accept refunds or exchanges due to change of mind, incorrect product selection or personal fragrance preference.
Refunds or exchanges are only considered where a product is affected during transit.
To be eligible for a transit-related claim, customers must record a continuous and unedited video while opening the parcel.
The video must clearly show the sealed parcel before opening and the condition of the product upon opening.
Claims must be reported to Valam within 48 hours of receiving the order.
Claims without a valid unboxing video may not be eligible for a refund or exchange.
For complete details, please refer to our Refund & Exchange Policy.
7. Intellectual Property
All content on the Valam website, including text, images, product photography, graphics, logos and other visual materials, belongs to Valam or is used with appropriate permission.
This content may not be copied, reproduced, modified or used for commercial purposes without prior written permission from Valam.
8. Limitation of Liability
Valam will not be liable for any loss, damage or disruption arising from circumstances beyond our reasonable control, including courier delays, website interruptions or technical issues.
To the extent permitted by applicable law, Valam's liability in relation to a product or order will not exceed the amount paid for the product or order giving rise to the claim.
9. Privacy
Your use of the Valam website is also subject to our Privacy Policy, which explains how we collect and use personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
10. Governing Law
These Terms & Conditions are governed by the applicable laws of Pakistan.
Any disputes arising in connection with these Terms & Conditions will be subject to the applicable courts and legal jurisdiction in Pakistan.
11. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: valam.care@gmail.com
Phone: +92 320 761761