Term & Condition

Welcome to Valam

By using our website and purchasing products from Valam, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. General

1.1 These terms and conditions apply to all transactions between Valam and its customers. By accessing our website and placing an order, you agree to be bound by these terms.

1.2 Valam reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

2. Product Authenticity

2.1 At Valam, we guarantee that all our products are 100% authentic and sourced from reputable suppliers.

2.2 The descriptions, images, and prices of products listed on our website are accurate to the best of our knowledge. However, slight variations in color, packaging, and scent may occur.

3. Pricing and Payment

3.1 All prices listed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes.

3.2 We accept payments through various methods, including credit/debit cards, bank transfers, and cash on delivery. Payments must be made in full before the order is dispatched.

4. Shipping and Delivery

4.1 We aim to process and dispatch orders within 1-3 business days after payment confirmation. Delivery times may vary depending on your location.

4.2 Valam is not responsible for any delays caused by courier services or unforeseen circumstances beyond our control.

5. Returns and Exchanges

5.1 We strive to ensure that our customers are satisfied with their purchases. If you receive a damaged or incorrect product, please contact us within 7 days of delivery to arrange a return or exchange.

5.2 To be eligible for a return or exchange, the product must be unused, in its original packaging, and accompanied by proof of purchase.

5.3 We do not offer returns or exchanges for products that have been opened or used unless the product is faulty.

6. Privacy Policy

6.1 Valam respects your privacy and is committed to protecting your personal information. We collect, store, and process your data in accordance with our Privacy Policy, which is available on our website.

6.2 By using our website and services, you consent to the collection and use of your information as outlined in our Privacy Policy.

7. Limitation of Liability

7.1 Valam will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

7.2 In no event shall our liability exceed the amount paid by the customer for the product in question.

8. Governing Law

8.1 These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

9. Contact Information

If you have any questions or concerns regarding these terms and conditions, please feel free to contact us: